Tips for How To File a Freight Claim

After receiving damaged cargo, the first thing you need to do is file a freight claim. If filed properly, the claim will allow you to receive compensation for the damaged goods.

To help with this process, here are some tips for how to file a freight claim:

Notify Carrier and File Claim ASAP

Whether you ship locally or use a logistics partner for expedited freight services, there is a possibility that you may need to file a freight claim. One of the best ways to help ensure that you will receive compensation is to notify the carrier and file the claim as soon as possible. You will have up to nine months to file the claim, but it is easier to do it right away, so there is plenty of time to organize the process and receive payment.

When to Sign the Proof of Delivery (POD)

One of the most vital tips for how to file a freight claim is to check the freight for damage before signing the proof of delivery. When signing the POD, you confirm that your shipment arrived in good condition and had a smooth delivery. After you sign the POD, it isn’t easy to file a freight claim because you confirmed the shipment arrived in good condition.

Pay the Bill and Complete the Paperwork

To file a freight claim, you will need to have all the required documentation handy. Also, you will need to pay the carrier’s bill before you’re able to file the claim. After paying the bill, you can then assemble all the necessary documents for the claim, such as the carrier invoice and proof of payment, the delivery receipt listing the damages, a statement of damages or loss, and more.

Retain Damaged Freight

If you receive damaged freight, do not throw it away immediately. For most items, the carrier has the right to salvage after the freight claim. By throwing the damaged freight away, you may not receive full compensation, or the claim itself may be denied.

Using these tips, you will be able to file a successful freight claim. At DTS, we are proud to provide quality shipping and logistics services so you can worry less about freight and focus on developing the other aspects of your business.